Ask Tarbi

Tarbi is our AI assistant for Travel Arbitration. Click below to ask a question – you will need a ChatGPT account.

Launch Tarbi
Travel Arbitration

Travel Arbitration

Welcome to Travel Arbitration, the UK’s premier arbitration scheme for resolving disputes between travel companies and their customers. As the final step in the dispute resolution process, Travel Arbitration offers a fair and efficient way to address issues.

For commercial travel and other non-travel arbitration services, explore our Private Arbitration Court.

The current edition of Travel Arbitration uses rules published in 2024. Learn more about the rules and procedures by asking Tarbi. You can also watch an FAQs video on YouTube here.

Ask Tarbi

Tarbi is our AI assistant for Travel Arbitration. Get instant guidance on eligibility, rules, ABTA processes and next steps.

Launch Tarbi

Private Arbitration Court

For commercial travel disputes and other non-travel arbitration, our Private Arbitration Court offers a flexible, confidential and efficient forum.

Visit Private Arbitration Court

2024 Rules & FAQs

Understand how the scheme works, including eligibility, timelines and procedure, in our 2024 Rules FAQs video.

Watch FAQ Video

Participating Travel Companies

Travel Arbitration is supported by ABTA and its Members and other non-ABTA members including:

  • Love Holidays
  • On the Beach
  • Southall Travel
  • The Thinking Traveller
  • The Plum Guide
  • Travel Counsellors
  • Seafarer Cruising & Sailing Holidays
  • Seafarer Sailing
  • Seafarer Cruises

This broad participation helps ensure a comprehensive, trusted route to resolving travel disputes.

How to Access Travel Arbitration

To access Travel Arbitration, you must first lodge a complaint with the travel company. For ABTA members, you must also complete the ABTA complaints process.

Our role begins once the relevant complaints processes have been completed and we receive a properly completed application for arbitration.

If you are unsure about eligibility, timing or process, please ask Tarbi — our AI assistant for Travel Arbitration — before contacting us. Tarbi provides immediate guidance on rules, ABTA processes and next steps.

For unresolved complaints with ABTA members, please contact the ABTA Customer Support Team in the first instance. For non-ABTA members, please contact your travel company directly and they will lead you through their complaints procedure.

Existing Claims

To contact us about an existing claim, please email info@travelarbitration.com, clearly stating your claim reference (this will begin with the letter A followed by a number).

Please note that we cannot deal with any requests for assistance unless a claim has been lodged with us through the proper channels.