Start with Tarbi 2.0
Tarbi 2.0 is our AI assistant for Travel Arbitration. It applies to applications registered on or after 1 January 2026.
You will need a ChatGPT account to use Tarbi 2.0.
Travel Arbitration
Welcome to Travel Arbitration, Hunt ADR’s arbitration service for resolving disputes between travel companies and their customers. It provides a fair and efficient final stage once the relevant complaints process has been completed.
For commercial travel and other non-travel arbitration services, explore our Private Arbitration Court.
Travel Arbitration operates across several scheme routes. Some are linked to ABTA membership and the ABTA Arbitration Rules – 2026 Edition, while others are non-ABTA routes supported by participating travel companies.
Start with Tarbi 2.0 for guidance on eligibility, route and applicable rules.
Tarbi 2.0
Tarbi 2.0 provides guidance on eligibility, process and the applicable Travel Arbitration rules, including the ABTA Arbitration Rules – 2026 Edition.
Launch Tarbi 2.0FAQs Video
Watch our Travel Arbitration FAQs video for general guidance on the scheme and process.
Where there is any difference, the applicable scheme rules and Tarbi 2.0 guidance should be followed.
Watch FAQs VideoParticipating Travel Companies
Travel Arbitration is supported by ABTA and its Members, together with other participating travel companies, including:
This broad participation helps provide a clear and consistent framework for resolving travel disputes.
How to Access Travel Arbitration
To access Travel Arbitration, you must first lodge a complaint with the travel company. For ABTA members, you must also complete the ABTA complaints process.
Our role begins once the relevant complaints processes have been completed and we receive a properly submitted application for arbitration.
If you are unsure about eligibility, timing, route or rules, please use Tarbi 2.0 first.
For unresolved complaints with ABTA members, please contact the ABTA Customer Support Team in the first instance. For non-ABTA routes, please contact your travel company directly and they will guide you through their complaints procedure.
Existing Claims
To contact us about an existing claim, please email info@travelarbitration.com, clearly stating your claim reference (this will begin with the letter A followed by a number).
Please note that we cannot deal with requests for assistance unless a claim has been lodged with us through the proper channels.